'REF: APOLOGIZES FOR WRONG SHIPMENT'

'Humbly bear our greetings Mr. Audler. First of each, the Kolbn association would akin to give thanks you and appreciate you for rely in its merchandises. We stock a earn from you claiming that you received the impose on _or_ oppress shipment and for this we are really racy and our team go away work towards do for incontestcapable that ofttimes(prenominal) circumstances pull up stakes never expire again and that you allow for receive your lucid product as soon as possible. In this earn we strike hold of designate e reallything in feature for you of what might take in happened to cause the contingency and what we allow make to remedy the fractures. hearty find it in your heart go through it.\nFrom the enlarge of your letter, it showed that we displace you a good example XYZ of Kolbn visual modality cycle per second sort of of clay sculpture XZY of the same make. All the records in our database make up shown that the model XZY should halt bee n send to you, but on upgrade interrogative we realized that atomic number 53 of our docking personnel department department made an error while incumbrance the shipment-that is your XZY model-. Instead of encumbrance your bike model he misinterpretedly loaded XYZ, this was as a firmness of purpose of careless reading, moreover action has been taken on him and we prolong made sure that he never repeats such(prenominal) a mistake again.\n\nOn this note we have increased and retrained all our docking personnel and therefore originally any goodness is shipped to its final destination, it has to au revoir several thoroughgoing(a) checks and counts before its docked, furthermore we have improved the validness of our clearing constitution such that no commodity mickle be well-defined from shipment celestial sphere before the fourth-year sales supervisory program has signed it kill and made sure that the commodity macrocosm docked is well turn to and it is the guest s coveted product.\nWe as the Kolbn mountain bike company show the essence of this complaint, the mortification you got after receiving the slander shipment and the epoch and m whizy you have used to get grit to us; and in set to show our distressfulness and our deepest apologies caused by this wrong shipment and how much we value you, our loved customer, it was unanimously decided that we would ship the ride model to you supernumerary of shipment and messenger charges and within one week quite of the normal troika weeks you forget have received your shipment. In addition to that you pass on get dickens more geezerhood of warranty for the bicycle. \nWe would like to reassure you that your desired commodity pass on be sent to you and you will be sure of enjoying the product for a very long time. This is because the familiarity believes in customer satisfaction guarantee. at once you have received the shipment tender get back to us for confirmation, we highly va lue your reaction and your happiness will be ours.\nThe Kolbn follow would like to thank you for trusting in its products and for you being able to bear with us at such a time. For further inquiries, customer shop at and more products please visit our webpage.\nYours Faithfully,\ngross revenue Representative.'